HOW TO FIND RESOURCES FOR CLIENTS

Use asylumconnect to find VERIFIED resource referrals for your lgbtq clients

 

Are you a LAWYER, nonprofit or other service provider WORKING WITH LGBTQ asylum seekers?

Use our 100% free resource website and app to gather verified resource referrals for your LGBTQ clients, which address an array of essential needs including safe medical, housing, transportation, translation, educational and employment resources. We want to make sure you are taking full advantage of all the tools we offer to help you more easily identify safe resources to share with clients.

Types of users looking for resources on behalf of someone else:

  • Immigration attorneys

  • Corporate attorneys working on pro bono asylum cases

  • Law students working on pro bono asylum cases

  • Nonprofits

  • Volunteer-run grassroots groups

  • Friends and family members

Using our free resource APP is simple!

Learn more below about how you and your organization can use AsylumConnect to help clients and improve your organization’s impact:

 
My office is glad to learn that AsylumConnect exists. So many asylum-seekers don’t know where to turn & worry that ‘help’ will discriminate.
— Immigration and asylum attorney focusing on LGBT/SOGI-minority claims
I’m so excited about your work. It’s exactly what’s needed. We have people getting on trains to reach us when we can’t help more people or people who need help in other parts of the country, we can use the catalog to tell them where it is safe to go.
— Nonprofit user
The AsylumConnect catalog is easy to use, and has a lot of helpful information for asylum seekers in one place.
— Nonprofit user

watch this video to learn how to use our catalog to find safe resource referrals for your lgbtq clients:

 

Are you a nonprofit, lawyer, or other service provider working with LGBTQ clients in the U.S. or Canada? Watch this video to learn more about how to our free website/app to gather verified resource referrals for clients.

 

QUESTIONS (FAQS) FOR LAWYERS & OTHER SERVICE PROVIDERS

+ WHO DOES ASYLUMCONNECT HELP?

Our focus is on LGBTQ asylum seekers. AsylumConnect is the first and only resource website and app designed for LGBTQ asylum. You can use AsylumConnect as a free digital one-stop-shop to help your LGBTQ clients meet their needs in all aspects of their lives, including where it is safe to go for help with: housing, hygiene and clothing, legal, food, medical, mental health, community, translation, transportation, education and employment.

You can also use our free resource website and app to help clients who are part of related LGBTQ populations (including LGBTQ DREAMers, LGBTQ undocumented immigrants, and LGBTQ homeless or isolated youth).

Learn more on our blog:

+ WHAT TYPE OF RESOURCES CAN BE FOUND IN THE CATALOG?

The U.S. resource catalog can currently help you find the following types of verified services:

  • Medical Services: Dental Care, HIV and Sexual Health, Medical Clinics, Physical Evaluations for Asylum Claim, Trans Health, Women's Health

  • Legal Services: Asylum Application, Crime and Discrimination, Deferred Action for Childhood Arrivals (DACA), Deportation or Removal, Immigration Detention, Legal Hotlines, Name and Gender Change, Special Immigrant Juvenile Status (SIJS)

  • Social Services: Food, Housing, Hygiene and Clothing

  • Education and Employment Services: Career Counseling, Educational Support for LGBTQ Youth, English Classes, Libraries, Scholarships

  • Community Support: Cultural Centers, LGBTQ Centers

  • Mental Health Services: Hotlines, Private Therapy and Counseling, Psychological Evaluations for Asylum Claim, Substance Use, Support Groups, Trans Support Groups

  • Translation Services: Translation and Interpretation

  • Transportation Services: Transit Passes and Discounts, Transportation Assistance

  • Other Services: Computers and Internet, Mail Services, Sports and Entertainment

Is your client traveling through or waiting in Mexico to seek LGBTQ asylum in the U.S.? Visit our Mexico resource page.

The Canada resource catalog can currently help you find the following types of verified services:

  • Medical Services: Dental Care, HIV and Sexual Health, Medical Clinics, Physical Evaluations for Refugee Claim, Trans Health, Women's Health

  • Legal Services: Refugee Claim, Crime and Discrimination, Deportation or Removal, Immigration Detention, Legal Hotlines, Name and Gender Change

  • Social Services: Food, Housing, Hygiene and Clothing

  • Education and Employment Services: Career Counselling, Educational Support for LGBTQ Youth, Language Classes, Libraries, Scholarships

  • Community Support: Cultural Centres, LGBTQ Centres

  • Mental Health Services: Hotlines, Private Therapy and Counselling, Psychological Evaluations for Refugee Claim, Substance Use, Support Groups, Trans Support Groups

  • Translation Services: Translation and Interpretation

  • Transportation Services: Transit Passes and Discounts, Transportation Assistance

  • Other Services: Computers and Internet, Mail Services, Sports and Entertainment

+ HOW ARE RESOURCES VERIFIED?

AsylumConnect works hard to fill our resource catalog with high quality resources that are useful, accessible, and welcoming to LGBTQ asylum seekers. Nothing is more important to us than the satisfaction and safety of our users and we employ a rigorous verification process for all resources included in our catalog. Our verification process asks three core questions:

  1. Is the resource active?
  2. Is the resource LGBTQ-friendly?
  3. Is the resource accessible to asylum seekers?

Resources must be all three of these things before they can be included in our catalog. We answer these questions by researching and often directly communicating with each resource. Here are some examples of things we look for:

Active

  • Does the resource have an active physical and/or web address?
  • Has the resource hosted events and/or updated online content within the current calendar year?
  • Is the resource responsive to email and/or phone outreach?

LGBTQ-Friendly

  • Has the resource confirmed by phone or email that they are willing and able to serve LGBTQ individuals?
  • Does the resource offer services directly serving the LGBTQ community?
  • Does the resource employ a non-discrimination policy that includes protections for individuals of all sexual orientations and gender identities?

Accessible to Asylum Seekers

  • Has the resource confirmed by phone or email that they are willing and able to serve asylum seekers and/or undocumented citizens?
  • Does the resource require certain documentation of its clients in order to access services?
  • Does the resource offer some or all of its services for free?

Every resource in our catalog has regularly updated documentation on how it affirmatively answers our three core questions. We also assess additional features that we like to see in the resources we publish, including: whether or not the resource provides translation services for non-English speaking clients and whether or not the resource employs a confidentiality policy for its services. These features, along with whether or not a resource offers some or all of its services for free, are optional. A resource is not required to provide these features in order to be included in the catalog.

At the end of our verification process, a resource is declared either: “verified” or “unverified.” Unverified resources are deemed ineligible (at least for the time being) for inclusion in our catalog. (The AsylumConnect team re-verifies all resources every 6 months for safety.)

We encourage organizations listed in the catalog to register for a free service provider user account in order to add and edit information about their organization and services. (Scroll down the page to learn more.) All users are also encouraged to register for a free user account in order to share public ratings (one to five stars) and written reviews on organizations’ catalog profile pages.

Questions, comments, and concerns about how we verify resources may be directed to: catalog@asylumconnect.org.

+ DO YOU HAVE HANDOUTS I CAN SHARE WITH MY CLIENTS?

Yes!

For lawyers and service providers located in the U.S.: Download our PDFs in your client’s preferred language below:

  • How to Use the AsylumConnect Catalog on a Computer (English | Spanish)
  • How to Sign Up for New Private Online Community for LGBTQ Asylum Seekers (English | Spanish)
  • Preliminary Document Checklist - Documents You Will Need for Your LGBTQ Asylum Application (English | Spanish)
  • Preparing for LGBTQ Credible Fear Screening or Interview - How to prepare for your credible fear screening or interview in the U.S. (English)
  • "Remain in Mexico" Policy - Impact of policy on people seeking LGBTQ asylum at the southwest border (English | Spanish)

For lawyers and service providers located in Canada: Download our PDFs in your client’s preferred language below:

  • How To Seek LGBTQ Asylum - Steps to Apply for LGBTQ Asylum in Canada (English | French)
  • Know Your Rights - Before, During and After Your LGBTQ Refugee Claim (English)
  • Preliminary Document Checklist - Documents You Will Need for Your LGBTQ Refugee Claim (English)

+ why should I SIGN UP FOR A SERVICE PROVIDER USER ACCOUNT?

Sign-up for a free AsylumConnect service provider user account to:

  • Save resource referrals via “Favorites” lists for your clients
  • Share resource referrals for free via print, email or another AsylumConnect user account
  • Add and edit information about your organization and services
  • Share public ratings (one to five stars) and written reviews on other organizations’ catalog profile pages

+ HOW DO I SIGN UP FOR A SERVICE PROVIDER USER ACCOUNT?

Visit our catalog to register for a free service provider user account. Click on "Sign Up" at the top right-hand corner of your screen and select the “I AM A SERVICE PROVIDER” option.

+HOW DO I add my organization to the asylumconnect catalog?

Don’t see your law firm, organization or agency listed in our catalog? First, visit our catalog to register for a free service provider user account (click on "Sign Up" at the top right-hand corner of the screen). Once you are registered, fill out our quick "Suggest New Resource" form (United States or Canada) to add your organization to the AsylumConnect resource catalog.

SUGGEST A RESOURCE IN THE U.S.

SUGGEST A RESOURCE IN CANADA

+ HOW DO I AFFILIATE my USER ACCOUNT WITH MY ORGANIZATION’S asylumconnect catalog PROFILE PAGE?

See our blog post for step-by-step instructions on how to quickly affiliate your AsylumConnect account with your organization’s live catalog profile page.

LEARN MORE ON OUR BLOG

+HOW DO I RATE AND REVIEW RESOURCES listed in the catalog?

To rate and review a resource, first create a free user account. Visit our catalog and click on "Sign Up" at the top right-hand corner of the screen. Follow the instructions to create your account. Once logged into our site through your free AsylumConnect user account, you can rate and review resources.

+HOW DO I share feedback on my experience using the catalog?

Fill out our “Share Feedback” survey to help us to continue to improve our catalog.

+Do you RECOMMEND ANY ADDITIONAL RESOURCES FOR LAWYERS WORKING ON LGBTQ ASYLUM CASES?

Yes! Please see below for additional resources:

Country Condition Research & Reports

Manuals for Attorneys Representing Asylum Seekers

Additional Resources

+MY ORGANIZATION IS INTERESTED IN PARTNERING / LEARNING MORE. WHO SHOULD I CONTACT?

Email our partnerships team at: partnerships@asylumconnect.org. We'd love to hear from you!

If you are a law firm interested in supporting AsylumConnect, check out our new Sponsorship program.